Evolving Social Media

New Digg v4

With the launch of the new design and format for Digg, the massive social bookmarking site, there have been a lot of changes for the way web content gets distributed. While there are still many bugs to be worked out, it currently looks like a new form of Facebook/Twitter/Myspace.

Direct from the About page on Digg.com:

Digg is a place for people to discover and share content from anywhere on the web. From the biggest online destinations to the most obscure blog, Digg surfaces the best stuff as voted on by our users.

Now, I have been a member of the Digg community for a couple years now, but chose to keep my personal identity separate from my TS Detailing identity. However, not only is it becoming harder to keep online identities separate, but the bookmarking and marketing abilities are endless. I feel that my blog here can be informational to more than just those locally that follow me and my business. I already contribute as a paint expert on a number of online car care forums (VWVortex.com and Autopia.org) and this has the potential to expand my readership tenfold.

I will be keeping an eye on these recent changes and working with the best way to keep my customers and followers up to date on good information with better ways to integrate TS Detailing with the web community. Follow along with me on Digg and be sure to vote up any of my good articles. That will let me know what you're interested in hearing and what is just fluff.

Customer Service: Priority #1

The Quest for Phone Etiquette

Customers often forget that I only schedule details part-time and my availability during the week is limited. I know some people believe that when they call TS Detailing there is an assistant sitting at a desk by the phone and expect an answer Monday through Friday 7am to 7pm. This is not true; the number listed is my cell phone.

What does this mean? It means that I often am not able to answer my phone when customers call to schedule appointments or ask questions. This is not normally an issue because if you leave me a message I will always call you back within the day. However, if you call and do not leave a message there is a 100% chance you will not hear back from me.

I only stress this because in the last couple days I have received 6 phone calls and not a single one left me a message. Even a simple, "Hi, this is Joe. Please call me back at 555-867-5309," would do. If you can take 5 seconds to leave a message, then I will call you back. You can even send me a text message if you'd like!

The easiest and fastest way to contact me will always be email. Though I'm a product of the electronic age and have many ways to contact me, my phone etiquette is probably different than most. I will never answer my phone while I'm driving, standing in line at Starbuck's, eating dinner with my family, or while with another customer. It is rude and disrespectful. I believe in this age of the internet, where people want information now, that some of that etiquette has been lost.

So please, when inquiring about detail services keep the above in mind! I love to talk and educate people on what I do as well answer general questions about detailing. My emails are often very descriptive and informative while some customers will exchange a dozen emails before even setting up a detail appointment. I do my best to accommodate everybody.